Privacy Policy

Cielo Aircraft Care LLC provides mobile aircraft care, interior, exterior, and paint, booked and paid for online. We operate in Silicon Valley and Northern California, serving aircraft exclusively at Palo Alto Airport (KPAO). We are a mobile operation: we come to your aircraft, and we do not maintain an office or facility there.

When you book, we collect only what we need to perform the service.

• Your name, email address, and phone number, to confirm the booking and reach you about it.
• Your aircraft's tail number, make, and model, so we identify the correct aircraft on site.
• The service location, meaning the airport or address where the aircraft will be, along with the access details covered in the next section.
• Your requested date and arrival time, and the treatments you selected.
• Photographs of your aircraft, taken before and after we work, to document its condition and the work performed.
• Anything you type into a message field, whether the contact form, the Cielo Concierge form, or booking notes.

Collected automatically. Our website host and backend keep standard server logs: IP address, browser and device type, and which pages were requested. We use these for security, troubleshooting, and preventing abuse. We do not use them to build a profile of you.

We do not ask for, receive, or store your card number. See "Payments" below.

To reach your aircraft we may need a gate code, a hangar or tie-down location, where the keys are, and an on-site contact. We treat this as the most sensitive information you give us, because it is information about how to reach a valuable asset.

These details are stored with your booking, visible only to the people performing your treatment, and never shared with anyone outside the providers listed below. We delete access credentials such as gate codes once the treatment is complete, unless you ask us to keep them on file for future bookings.

If a code you gave us changes, tell us. We would rather ask again than hold a credential that is no longer current.

We photograph your aircraft before and after we work on it. That is part of how we work. It records the condition we found, it protects both of us if a question comes up later, and it becomes your record of the work performed.

Those photographs are for our records and yours. We will not publish a photograph of your aircraft, or use it in our marketing, unless you have separately given us permission. Booking a treatment is not that permission. If you have given it, you can withdraw it at any time.

We use your information to schedule and perform your treatment, to send you booking confirmations and service updates, to answer your questions, and to keep our own records of work performed. We also use it where we have to: to resolve a billing dispute, to respond to an insurance or safety matter, and to meet tax and accounting obligations.

We do not use your information to build advertising profiles.

Beyond the providers listed below, there are three situations where we would disclose your information.

• When the law requires it, such as a valid subpoena, court order, or lawful request from a government authority.
• To protect people or property, if we reasonably believe disclosure is necessary to prevent harm, fraud, or a safety incident.
• In a business transfer, if Cielo is sold or merges with another company. In that case your information would move with the business, and it would remain subject to a policy at least as protective as this one.

That is the complete list. There is no fourth case.

Payments are processed by Stripe. When you pay, you are entering your card details directly into Stripe's checkout, so those details go to Stripe and not to us. We never receive or store your card number, expiry, or security code. We receive back only what we need to reconcile the booking, such as whether payment succeeded and the amount. Stripe handles that data under its own privacy policy.

If you opt in, we may send you service-related text messages about your booking: confirmations and updates, notice that we are on the way, and completion notices. These are sent through an SMS provider on our behalf.

You can opt out at any time by replying STOP to any message, or reply HELP for help. Message frequency varies with your booking. Message and data rates may apply.

Your phone number is used for service communication only. We will not send you marketing texts without asking for your consent separately, and we do not sell your phone number or share it for anyone else's marketing.

We share information only with the providers that make the service work.

• Stripe, for payment processing.
• Supabase, the database and application backend where your booking is stored.
• Resend, for sending transactional email such as booking confirmations and our replies to your inquiries.
• An SMS provider, for delivering the service texts described above, if you opt in.
• Google Maps, for the map and address lookup on the location step of the booking tool. Loading that map sends a request to Google, which is subject to Google's own privacy policy.
• Vercel, for hosting this website.
• Our business email and calendar provider, for correspondence with you and for scheduling.

Each receives only what it needs for its part of the job, and we do not authorize any of them to use your information for their own marketing.

• We do not sell your personal information, and we never have.
• We do not share it with advertisers or data brokers.
• We do not run advertising pixels or analytics products on this site. The only third-party request your browser makes is to Google Maps, on the location step of the booking tool.
• We do not profile you or make automated decisions about you as a person. Your price is calculated from your aircraft's specifications and the treatments and condition you select. Nothing about you personally goes into it.

We do not track you across other websites, and we do not let anyone else do it here.

Some browsers send a "Do Not Track" signal. Because we do not track visitors across sites in the first place, there is nothing for that signal to switch off. We honor it by default.

• Access credentials such as gate codes are deleted once your treatment is complete, unless you ask us to keep them for future bookings.
• Photographs are kept for as long as you are a customer, and for four years after your last treatment, so that we can compare condition across visits and stand behind work performed. If a dispute or insurance matter is open, we keep the relevant photographs until it is resolved. If you have given us permission to use a photograph in our marketing, that image may remain in published material until you withdraw permission.
• Booking and transaction records are kept for as long as we need them to run the business: to service your aircraft again, to stand behind work performed, and to meet tax and accounting obligations, which in California generally means at least four years.

If you would like your information removed, contact us and we will delete what we are not legally required to retain.

Your booking data is stored in our Supabase database and is not readable by anonymous visitors to this site. Traffic to and from this site is encrypted in transit. Access is limited to the people who need it to schedule and perform your treatment.

No system is perfect, but we treat customer information as something to hold carefully rather than collect broadly.

If customer information is ever exposed in a security breach, we will notify the people affected as quickly as we reasonably can, and in any event as required by California law.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, whoever you are and wherever you live. We will respond within 45 days.

You can opt out of service texts by replying STOP, and you can ask us to stop emailing you about anything other than a booking you have already made. You can withdraw permission for us to use photographs of your aircraft in our marketing at any time.

Some information we have to keep: transaction records for tax and accounting, and anything relevant to an open dispute or insurance matter.

To make any of these requests, email hello@cieloaircraftcare.com.

This service is intended for aircraft owners and operators. It is not directed to children, and we do not knowingly collect information from anyone under 18.

If we change how we handle your information, we will update this page and change the effective date at the top. Material changes will be communicated to customers with active bookings.